Overview
This Shipping Policy describes how orders are processed, shipped, and delivered when you purchase products from this website. By placing an order, you agree to the terms outlined in this policy. We encourage you to read this section carefully before completing your purchase so that you understand what to expect regarding processing times, delivery estimates, shipping costs, and related matters.
We have designed our shipping practices around a single principle: clarity. You should know exactly what happens after you click the purchase button, when you can expect your order to leave our facility, how long delivery is likely to take, and what costs, if any, you will be responsible for. The information below is intended to provide that clarity in plain language.
Free Shipping on Every Order
Every order placed through this website qualifies for free shipping. There is no minimum order value required to access this benefit. There is no handling fee, packaging fee, or surcharge added to your total at checkout. The price displayed for the product is the amount you pay to have that product delivered to your address.
This applies to all destinations we serve. Whether you are located in a major metropolitan area or a remote region within our delivery network, the shipping cost to you is zero. We do not use shipping fees as a profit center or as a mechanism to offset low product prices. The free shipping offer is a genuine part of our pricing structure, not a promotional gimmick that disappears when you reach checkout.
We also do not impose a fuel surcharge, a residential delivery fee, or any other carrier-related add-on that some retailers pass through to customers. If a carrier charges us to deliver your package, that cost is absorbed by us. You will not see it itemized on your receipt or added to your total.
Duties, Taxes, and Import Charges
We take responsibility for any duties, customs fees, import taxes, or similar charges that may apply to your order. You will not be asked to pay any additional amount to a carrier, customs authority, or government agency in connection with the delivery of your purchase.
This is an important commitment. Many international and cross-border sellers advertise low prices or free shipping, only to have the customer receive a separate bill from a customs broker or delivery company before the package can be released. We do not operate that way. When you check out on this website, the amount you pay is the final amount you will pay to receive your order. There is no second invoice, no surprise collection notice, and no scenario in which your package is held pending an additional payment from you.
If you are located in a jurisdiction where import fees or taxes are typically assessed on personal care products, we handle those costs on our end. You do not need to calculate them, prepay them, or budget for them separately. This policy is part of our broader commitment to transparent pricing and a frictionless customer experience.
Order Processing Time
Orders are typically processed within one to three business days. Processing includes order verification, picking, packing, and handoff to the carrier. Business days are Monday through Friday, excluding recognized holidays. Orders placed on weekends or holidays will begin processing on the next business day.
During periods of unusually high order volume, such as major promotional events or seasonal peaks, processing may take slightly longer than the standard one-to-three-day window. If we anticipate a significant delay beyond this window, we will make reasonable efforts to communicate that on the website or through the contact information you provide at checkout. However, the one-to-three-business-day estimate is our standard target and applies to the vast majority of orders.
You will receive a confirmation email when your order is placed and a separate notification when your order has shipped, along with tracking information. If you do not receive a shipping notification within the expected processing window, please check your spam or promotions folder before reaching out through the Contact page. Sometimes automated notifications are filtered by email providers even when they have been sent successfully.
Estimated Delivery Time
Once your order has been handed off to the carrier, estimated delivery is six to twelve days. This estimate applies to orders shipped to addresses within our standard delivery network. The actual delivery time may vary based on your geographic location, carrier routing, weather conditions, and other factors outside our direct control.
The six-to-twelve-day window is an estimate, not a guarantee. We provide it in good faith based on historical delivery data and carrier performance. Most orders arrive within this range, and many arrive closer to the shorter end. However, we cannot promise that every order will arrive on a specific calendar day. If you have a time-sensitive need, we recommend placing your order as early as possible and allowing for the full estimated window.
We understand that waiting for a package can be frustrating, especially when you are excited to try a new product. That is why we provide tracking information for every order. Once your package is in the carrier‘s network, you can monitor its progress and see the most current estimated delivery date available from the carrier. Tracking updates may not appear immediately after the shipping notification is sent, as carriers sometimes need time to scan packages into their system. If tracking shows no movement for an extended period, please contact us through the Contact page and we will assist in investigating.
Tracking Your Order
Every order shipped from our facility includes tracking. The tracking number will be included in your shipping confirmation email. You can use this number on the carrier‘s website to view the current status of your package, including its location and estimated delivery date.
Tracking information is generated when the shipping label is created, which may occur before the package is physically scanned by the carrier. This means that for a short period after receiving your shipping confirmation, the tracking page may show only that a label has been created rather than showing active movement. This is normal and does not indicate a problem. The package will begin showing movement once it is scanned at the carrier’s facility.
If your tracking information shows that your package has been delivered but you cannot locate it, please check with neighbors, building management, or your local post office or carrier depot before contacting us. Packages are sometimes marked as delivered prematurely or left in an unexpected location. If you are still unable to locate the package after these steps, please reach out through the Contact page and we will work with you to resolve the situation.
Delivery Address Accuracy
You are responsible for providing a complete and accurate delivery address at checkout. Please double-check the address before submitting your order, including apartment numbers, suite numbers, building names, and any access codes or delivery instructions that may be necessary for the carrier to complete delivery.
If you realize that you entered an incorrect address after placing your order, please contact us through the Contact page as soon as possible. If your order has not yet shipped, we may be able to update the address before handoff to the carrier. If your order has already shipped, we may not be able to change the destination, and you may need to work with the carrier directly to redirect the package. We cannot guarantee that address changes will be possible after an order has been processed, so prompt communication is important.
If a package is returned to us because the address provided was incomplete or incorrect, or because the package was refused or unclaimed, we will contact you to arrange reshipment or discuss available options. Additional shipping costs for reshipment due to address errors may be your responsibility, as the original free shipping benefit has already been consumed by the initial delivery attempt.
Delays Beyond Our Control
While we make every effort to ensure timely delivery, there are circumstances outside our control that can cause delays. These include severe weather events, natural disasters, carrier operational disruptions, labor disputes, customs processing delays in destination countries, and other force majeure events.
In the event of a significant widespread delay, we will make reasonable efforts to post information on the website or communicate with affected customers. However, we cannot be held responsible for delays caused by events that are beyond our reasonable control. If your order is delayed due to such an event, the standard delivery estimate may no longer apply, and we appreciate your patience and understanding.
If a delay occurs and you no longer wish to wait for your order, you may still be covered by our return policy once the item arrives. Alternatively, if the delay is substantial and the order has not yet been delivered, please contact us through the Contact page to discuss your options. We handle these situations on a case-by-case basis with the goal of finding a fair resolution.
Shipping Restrictions
We currently ship to the destinations listed as available at checkout. If your country or region is not available as a shipping destination during the checkout process, we regret that we are unable to accept orders to that location at this time. We periodically review our shipping coverage and may add new destinations in the future.
We do not ship to freight forwarding addresses, package lockers, or third-party holding facilities unless explicitly stated otherwise at checkout. Orders placed with such addresses may be subject to cancellation or additional verification. This policy exists to protect both us and our customers from fraud and from delivery complications that can arise when packages pass through multiple handling points outside our carrier network.
Certain products may be subject to additional restrictions in some jurisdictions due to local regulations regarding ingredients or product classifications. If a product cannot be shipped to your location, the checkout system will notify you. We apologize for any inconvenience this may cause and appreciate your understanding that these restrictions are imposed by local laws rather than by our preferences.
Multiple Items and Split Shipments
If your order contains multiple items, they may ship together in a single package or separately in multiple packages, depending on the size, weight, and availability of the items. If your order is split into multiple shipments, you will receive separate tracking information for each package. The delivery estimate of six to twelve days applies to each package individually from the time it ships.
There is no additional shipping charge for split shipments. The free shipping benefit covers the entire order regardless of how many packages are required to fulfill it. You will not be charged more because your items could not fit into a single box or because one item was temporarily unavailable and shipped later.
Lost or Damaged Packages
If your package appears to be lost in transit, meaning tracking shows no movement for an extended period and the carrier has not marked it as delivered, please contact us through the Contact page. We will open an investigation with the carrier. In many cases, packages that appear lost are simply delayed and will eventually arrive. If the carrier confirms that the package is lost, we will work with you to arrange a replacement or a refund in accordance with our return and refund policy.
If your package arrives damaged, please retain the packaging and the damaged items and contact us through the Contact page as soon as possible. Photographs of the damage are helpful and may be requested to support a claim with the carrier. We will work with you to resolve the issue, which may include a replacement shipment or a refund. Please do not discard damaged items or packaging until the matter has been resolved, as the carrier may require inspection or return of the damaged goods.
Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our operations, carrier relationships, or legal requirements. The version posted on this website at the time of your order is the version that applies to that order. We encourage you to review this policy before each purchase to ensure you are familiar with the current terms. Material changes will be reflected in the policy text on this page.
For any shipping-related questions not addressed here, please visit the Contact page on this website.
